Customer Success Manager — Savant Labs
- Built and launched Savant’s end-to-end learning ecosystem, including onboarding, bootcamps, certifications, and technical documentation
- Authored 100+ help docs and tutorials focused on real-world workflows, adoption, and customer success
- Served as the primary post-onboarding point of contact for customers, supporting ongoing adoption, success, and platform usage
- Designed and recorded product videos and demos supporting product launches, AI features, and customer education
- Partnered with product, engineering, and marketing to translate platform capabilities into clear customer-facing messaging
- Led migrations from Alteryx, Excel, and Access to cloud-native analytics workflows
- Built reusable workflow templates and manage the Savant Community to drive engagement and adoption